FREQUENTLY ASKED QUESTIONS (FAQ's)
What are the differences between the three ErecAid models?
The difference between the Esteem Manual and the Esteem Battery is simply that the Manual Model has a lever on the hand pump, and the Battery Model has a push-button instead. The Battery Model is intended for those with limited manual dexterity.
The Classic System, is a Manual Model as the Esteem Manual is, however it varies in design. The Classic System is an earlier version of the Esteem System, but has thin flexible tubing connecting the trigger-style hand pump to the cylinder; the Classic does not have a ring-loading cone. This system still has a 95% success rate, however is not as streamlined in appearance and in use, as the Esteem model.
Is a prescription necessary?
No, a formal prescription is not required in Australia. However, it is essential that the cause of a patient’s ED has been established by a medical professional.
What sort of warranty coverage is available?
Multi Medical Group offers a lifetime warranty on the pump, cylinder and ring loading cone. For example, if the hand pump started to lose pressure 5 years after purchase, simply contact us, return the hand pump and we will repair or replace it. Proceed to the Warranty and Guarantee web page on this site for more specific information.
What is the nature of the money-back guarantee?
The purpose of the 90 day money-back guarantee, is to enable us to have the opportunity to assist the patient in obtaining the best possible result. If you are having any difficulties, simply call our technicians; they will work with you over the telephone to solve the problem an offer solutions or re-assure you. If, after receiving instructions from a technician at least twice, a satisfactory result is not reached, you can request authorisation to return the product. Proceed to the Warranty & Guarantee web page on this site for more specific information.
Are there any other expenses associated with the ErecAid System?
The initial purchase is a one-off cost for the patient. The only ongoing expenses would be the replacement of minor consumables such as tension rings (1-2 years after purchase), and the water based lubricant (approximately 6 months after purchase).
Does Medicare or any of the Private Health Funds provide coverage for the ErecAid system?
Unfortunately, the ErecAid Systems are not provided for by Medicare in Australia. The majority of private health funds do provide partial coverage (usually about $300 to $500, depending on the fund), but this varies enormously. Each patient is advised to check with his provider on extras coverage.
Do Veterans’ Affairs cover the cost of the ErecAid system?
Yes, eligible war veterans (usually Gold Card Holders) are entitled to have the cost borne by the Department of Veterans’ Affairs (DVA). DVA do require a referral from a Specialist, specifying that they recommend the Osbon ErecAid System. The referral can be faxed to us for quotation, and forwarding to DVA. Upon approval, we then send the ErecAid System to the veteran.
What makes the Osbon ErecAid System better than all the rest?
- Our special tension rings, which have two pressure-points, designed to create the optimal pressure. Each system purchased, includes 4 tension rings, of varying size and tension. By using a combination of these rings, patients have 7 different levels of tension available to them, and in this way, they are able to achieve a far superior result than other products on the market.
- Quality of workmanship in the design of the system. Patients who have used other systems in the past (which haven’t worked), and then use the Osbon system, comment on the obvious quality improvement.
- Our money back guarantee and life-time warranty on major parts.
- Our technical expertise, and follow-up service. Patients are welcome to contact our clinical technicians on our-toll free number with any questions or concerns they may have, this is an ongoing service provided to all our valued customers.
Which patients shouldn't use the ErecAid System?
External Vacuum therapy is a proven, safe way to treat Erectile Dysfunction, or impotence. However, some patients should not use the device. These include:
- Men with previous history of spontaneous priapism (an erection that lasts more than four hours). This may be extremely painful and may cause permanent damage to the penis.
- Men how have sickle cell trait or disease, or hypercoaguability (excessive blood clotting) are more likely susceptible to suffer from priapism.
- Men who have a bleeding disorder or who bruise easily. Use of a vacuum device may cause painful bruising of the penis in these men.
For the general population, there is no inherent or significant risk in properly using a vacuum device. Misuse of the device or tension rings, however, may result in painful or permanent injury to the penis. Users should therefore read and follow instructions very carefully.
Can I purchase just the tension rings?
The tension rings have been designed for use with the complete ErecAid System. Replacement rings can of course be purchased for those with an existing ErecAid System.
How long has the ErecAid system been available on the market and where is it made?
The ErecAid System is manufactured in the USA, and was launched in 1985. It has been available in Australia since 1995.
How long does it take to achieve an erection?
Once you are established, the procedure takes about 2 minutes.
When using the system, how long can I maintain an erection?
An erection can be maintained for up to 30 minutes wearing only the tension ring.
How long do the tension rings last?
The tension rings are re-usable and last about 12-18 months, depending on use. They should be washed in warm soapy water, and thoroughly dried before packing away.
How long does the water based lubricant last?
The Osbon water based lubricant is a specifically designed gel based lubricant. The 5oz tube lasts on average 6 months or so. It is important to always use a water based lubricant, and never petroleum based lubricants, as they will permanently damage the rings.